FREQUENTLY ASKED QUESTIONS

Allied Wallet Prepaid Cards

How do I get an Allied Wallet prepaid card?

Currently, our cards are exclusively offered to individuals and companies receiving payments from us or one of our partner clients. If you are eligible, the company that is paying you will order your card for you.

Do I need a bank account to get an Allied Wallet prepaid card?

No, a bank account is not necessary to receive or use our cards.

How long does it take to receive my card?

From the time we receive an order for a card, it usually takes about a week for it to arrive in the mail. If you have not received it after 2 weeks, please let us know.

How do I activate my card?

To activate your card, please follow the instructions that came with your card. Activation can be done online at our website: http://prepaid.alliedwallet.co.uk or by calling our automated customer support telephone number: +44 207 049 0429. You will receive important information about activating your card via email when your card is first ordered. Please make sure to keep that information available. When you login to activate your card, you must first change your password, and then have your card in hand as you will need the card number and CVC2 number.

How do I get my PIN number?

To retrieve your PIN, please call our automated support phone number at: +442070490429 and following the instructions.

How can I check my balance?

You can check your balance online at http://prepaid.alliedwallet.co.uk, or by calling our automated support phone number at +4420704904299, or at an ATM.

How do I login to my online card portal?

To login to your online account go to http://prepaid.alliedwallet.co.uk. You will need a Username and Password. When your card was first ordered, you received temporary information via email. When you log in the first time, you may change your Username and you should change your password. Remember to change your password regularly, and never give it to anyone else. We will never ask you for your password!

Why should I read the Cardholder Agreement and Privacy Policy?

If you use your card you are confirming that you read, agree with, and accept all of the terms and conditions contained in the Cardholder Agreement and the Privacy Policy. We strongly recommend that you read those documents as you will be subject to their terms.

What if I don’t agree with the Cardholder Agreement or Privacy Policy?

If you do not agree to be subject to the terms and conditions of the Cardholder Agreement or the Privacy Policy, please do not use or access our service.

What if I don’t understand the Cardholder Agreement or Privacy Policy?

If you need additional help understanding any part of the Cardholder Agreement or the Privacy Policy, please contact us through the website at http://prepaid.alliedwallet.co.uk.

How long does it take to receive payments on my card?

From the time we receive an authorized load request, it usually takes less than 30 minutes for funds to be available on your card.

How much does it cost?

It costs you nothing to receive and activate a card. We also have eliminated many fees that other companies charge, like; annual fees, monthly maintenance, online access, customer service, and activation fees. We do have reasonable fees for usage that are described in detail in the Cardholder Agreement, available at: http://prepaid.alliedwallet.co.uk.

How can I get my money?

When money is available in your card account, you can withdraw it at any bank branch or ATM that accepts MasterCard® products. You can also make purchases online or in physical stores with all merchants that accept MasterCard®. You do not have to withdraw or spend all your money at once. Any funds remaining will be kept safely in your account until you are ready to use them.

What ATMs can I use?

With more than a million ATMs in over 201 countries, you are never far from access to your money. Please look for the MasterCard® logo on the ATM. The official MasterCard® ATM locator is found at http://prepaid.alliedwallet.co.uk.

How much money can I withdraw each day?

For your safety, there are limits on withdrawals. Your card is limited to £500 per ATM withdrawal and £1,500 in any day. For limits in other currencies, please see the Cardholder Agreement. The ATM you use may have lower limits.

Where can I make purchases with my card?

You can use your card anywhere MasterCard is accepted, including millions of locations worldwide from retail stores to online, mail, and phone orders. You can also use your card to pay bills. There are some places where we have, for your safety, limited or blocked usage. We do this because there are known issues where transactions may be authorized even when funds are not available on your card. These locations may change from time to time. Currently; toll roads in France, Spain, and Italy have been blocked. Also, some automated fuel dispensers have been limited to £100 per transaction.

Can I use my card if the balance will not cover the entire amount of the purchase?

Yes, in most cases just tell the cashier in advance how much to deduct from your prepaid card and how much you will pay using an alternate payment method. This kind of transaction is known as “split tender,” and may not be supported by all merchants.

What if I need to return an item to a merchant purchased with the card?

When making a return, you may be asked to show the cashier the card used to make the purchase. The value of the returned merchandise will be credited back to your card.

How do I dispute a charge with a merchant?

If you have a dispute with a merchant, you should make every effort to resolve the issue directly with them. If you cannot settle the issue with the merchant and require a chargeback, please call our customer service support line at +44 207 049 0429.

Is it a credit card?

We do not offer credit or loan money to you. But you can spend your own money on the card just like a credit card.

Can I send money to another cardholder?

Yes, follow the instructions in the online cardholder portal to transfer funds to anyone who has an AlliedWallet prepaid card.

Can I reload funds to my card?

No, currently funds can only be loaded by Allied Wallet or one of our partner clients for payment to you.

What do I do if my card is lost or stolen?

Call the customer support line immediately at +442070490429. We will cancel your current card at once and arrange for the issue of a new one.

If I lose my card, will I lose my money?

If you keep your PIN secret, then if you lose your card, your cash should be safe. Call the customer support line immediately at +442070490429. We will cancel your current card at once and arrange for the issue of a new one. Any money you have on your account will be available once you receive your new card. It is important to remember that the sooner you report the loss the better chance we have of protecting your money.

Why is there a hold on my money?

Some merchants ‘preauthorize’ a transaction. This means that they place a hold on your card until they know the final amount owed. Hotels, Rental Car companies, and Cruise Ships will often preauthorize the amount of the transaction plus an additional 15%.

How long can I use my card?

Your card will have an expiration date, which is usually 36 months from the date of issuance. If you actively use your card, we will automatically send a replacement when it gets close to the expiration date. If you need a replacement card sooner, there will be a charge as detailed in the Cardholder Agreement. To get a replacement card, call our customer service support line at +442070490429.

How do I close my card account?

The easiest way to do this is to withdraw your money at an ATM and destroy your card. You can also request the funds be sent to you via cheque. There is a fee for receiving a check as detailed in the Cardholder Agreement. To cancel your account, call our customer service support line at +442070490429.

What do I do if I have a complaint?

We are committed to providing the highest level of customer support. If you have a complaint we will try to resolve the matter quickly and satisfactorily by the end of the next business day. We take all complaints very seriously and do our best to provide a fair complaints procedure and to listen to and resolve any issues you have encountered. You may email your concerns via the Contact Us form, or call our automated customer support telephone number +442070490429.